Over the past decade, patient safety has become a topic of national concern and during this period, the health care industry has learned about improving patient safety from scientific study and from studying other industries as well. MSBH Physicians, Nurses, and all other staff have been at the forefront of efforts to identify and address the various threats to safety in a hospital setting. All staff and employees at MSBH are now, more than ever, focused on making our patients’ hospital experiences free from harm.
MSBH fully supports the nation-wide effort to ensure that patients coming into the hospital with specific conditions receive recommended care. These recommendations are based on years of research on interventions that have been proven to improve outcomes for these conditions.
At MSBH, we understand that technical excellence at delivering care is only part of the picture. Patients and family members expect and deserve an equally high level of compassion, communication, respect, and comfort. Improving the patient experience is integral to the MSBH's commitment to being patient-centered, which is one of the six aims of health care quality. Communication with Doctors and Nurses, responsiveness of hospital staff, and hospital environment are some of our current areas of focus. We identify these areas for targeted improvement by listening closely to our patients, relying on survey results and patient comments. We will continue to work hard to justify the confidence our patients have placed in us.